When I signed up for my US Cellular account, I was told by the sales rep that I would be billed each month for the upcoming month. She told me that when I received my first bill it would show billing for the days spanning from the day I signed up until the date the bill was generated, as well as the upcoming month. She told me she was telling me this so I would not be surprised when I opened my first bill and it was more than the monthly charge of $49.99 that I agreed to. I committed to a two-year contract.
When my two-year contract was expired I called US Cellular to cancel my account. The operator started plying me with questions. I told him I had already found another service that gave me better service for a lower price. He wanted to know who it was. I told him I did not want to get into that. He started talking bad about WalMart’s plans. I told him that was no concern of mine and I wanted to cancel my account. He told me I had to talk to a different department. I had already spent several minutes dealing with him and my husband was in the hospital. I told him my husband was in the hospital and he just needed to cancel my service. He said he was not able to and that I had to talk to a different department. I told him I would have to call back because I had to get to the hospital and hung up.
The next day,
August 25, 2011, I sent an email to US Cellular stating that I wanted to cancel my account. On September 1, I received a reply email stating US Cellular does not allow cancellations via email because they cannot verify identity. I sent a bill statement to US Cellular with “Cancel service” written on it.
On September 2, I again called US Cellular to confirm cancellation of my account. I was told I had to be transferred. I was put on hold and waited several minutes. My husband was just out of the hospital. Between trying to care for him and take him to follow up appointments, I did not have time to wait on the phone. I hung up. I later sent a final letter to US Cellular. This letter had my physical signature on it.
I was receiving texts on my US Cellular phone from US Cellular telling me to contact them. I was also receiving calls on my home phone from US Cellular. No person was ever on the phone when I answered or the answering machine picked up. I would answer on the first ring and a recording would tell me to call US Cellular. I would get two to three of these calls per day.
I feel it is unethical and predatorial for businesses to conduct business in this way. I made five attempts to cancel my service and was not allowed to. This type of behavior should not be allowed to occur. I have filed complaints with several agencies, but US Cellular refuses to reverse the fraudulent charges.
If you have had a similar experience with US Cellular or any company, speak out about it here. Companies need to be stopped from gouging their customers and treating them like dirt.